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Records and Complaints

In accordance to Texas Law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Codes), the following information is provided to help consumers understand their rights and available resources. 

Where to Request/Report?

Below are information and links to request your records or file a complaint:

Requesting Your Health Care Records

You have the right to request a copy of your mental health records. To request your records, please submit a written request to your treating provider or to the practice directly. Requests may be made through email, secure client portal, or in writing. Records will be provided in accordance with Texas Law and applicable privacy regulations. If you have questions about accessing your records, please contact our office for assistance. 

Contacting the Texas Behavioral Health Executive Counsel

The Texas Behavioral Health Executive Counsel (TBHEC) regulates licensed mental health professionals in Texas. If you have questions about licensure or professional standards, you may contact BHEC directly. https://bhec.texas.gov/contact-us/

Filing a Consumer Complaint

If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General: https://www.texasattorneygeneral.gov/consumer-protection

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We hope you find this information helpful.

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